Our Patient Rights & Responsibilities
All Employees of Accra Medical Centre work in accordance with Government health codes and regulations, as well as relevant guidelines of their respective professional licensing bodies.
A good patient relationship is based on trust is what we strive to attain with all interactions with our patients
We want you to consider yourself as a partner in your care by participating in your treatment choices, promoting your own safety by being well informed and actively participating in your care. We invite you to know your rights and responsibilities during your stay at our hospital:
To deepen this relationship, we adhere to the Patient’s Bill of Rights
Kindly note your Rights and Responsibilities as a patient:
all Patients who visits Accra Medical Centre are assured of the below listed Rights
You Have a Right To:
- Receive considerate, respectful and compassionate care regardless of your age, gender, race, national origin, religion, sexual orientation, or disabilities.
- Receive care in a safe environment free from all forms of abuse, neglect or harassment.
- Be called by your proper name and to be told the names of the doctors, nurses and other health care team members involved in your care.
- Have a family member or representative of your choice and your own physician notified promptly of your admission to hospital.
- Have your doctor explain your diagnosis, the benefits, risks and expected outcome of treatments, including unanticipated outcomes. You have the right to have your pain assessed and to be involved in decisions about managing your pain.
- Be free from restraints and seclusion in any form that is not medically required.Expect full consideration of your privacy and confidentiality in care discussions, examinations and treatments.
- Access protective and advocacy services in cases of abuse or neglect.
- Participate in decisions about your care, your treatment and services provided, including the right to refuse treatment to the extent permitted by law.
- Agree or refuse to take part in medical research studies.
- Have sign language or foreign language interpreter services.
- Make an advance directive, appointing someone to make health care decisions for you if you are unable.
- Be involved in your discharge plan.
- Receive detailed information about your hospital and physician charges.
- Expect that all communications and records about your care are confidential, unless disclosure is allowed by law.
- Give your consent about reporters or other members of the media asking to talk to you.
- Access pastoral and other spiritual services.
- Discuss an ethical issue related to your care with a Physician. For advice consult the AMC HELPLINE on 0501 663 827.
- Voice your concerns about the care you receive. If you have a problem or complaint, you may talk with the Physician or the Chief Operating Officer (C.O.O)at the AMC HELPLINE on 0501 663 827 or email@example.com
As to How we must provide Our patient's with quality care,we also demand our patient's to observe the below responsibilites.
Your responsibilities are as follows:
- You are expected to treat all hospital staff, other patients and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy and number of visitors.
- You are expected to provide complete and accurate information, including your full name, address, home and work telephone numbers, date of birth, hospital bills repayment details, details of insurance carrier and employer, when required.
- You should provide the hospital or your doctor with a copy of your advance directive if you have one.
- You are expected to provide complete and accurate information about your health and medical history, including present condition, past illnesses, allergies, previous hospital admissions, medicines, vitamins, herbal products and any other matters that pertain to your health, including perceived safety risks.
- You are expected to ask questions when you do not understand information or instructions. If you believe you cannot follow through with your treatment plan, you are responsible for informing your attending doctor or ward nurse in charge. You are responsible for any possible outcomes if you do not follow the care, treatment and services plan.
- You are expected to actively participate in your pain management plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
- You are expected to abstain from the use of tobacco and tobacco related products, alcohol and drugs not prescribed by your physician and administered by AMC staff.
- You are expected to leave valuables at home and only bring necessary items for your hospital stay.
- You are expected to provide complete and accurate information about your plans for the payment of your bills -if paying by cash or if under corporate plan or health insurance coverage and you must ensure that the payment of all bills incurred are settled in a timely manner as per the hospital policy.
- You are expected to keep appointments, be on time for appointments or call your health care provider in advance if you must cancel an appointment.