Patients’ Policy


Quality Care and Patient Safety

At Accra Medical Centre we are dedicated to providing excellent patient care to our clients and patients. It is a priority to us and a core strategy to constantly improve the clinical quality of our healthcare services to our clients, patients and community and to keep pace with changing international best practices.

Patient Safety is a top priority at AMC. Multiple programmes have been put in place to create a “Culture of Safety.”

These include:
  • Two Identifiers – It is our policy of double-checking the identity of the patient and the care, procedure, or medications he or she is to receive
  • Informed Consent –consent is required from the patient before any procedure/laboratory work is undertaken Proper consent should include clear explanations of:
Proper consent should include clear explanations of:
  • What procedure/laboratory work is to be done and why
  • Reason, benefits and risks of the procedure/laboratory work and the likelihood of either occurring
  • Other treatment options and their associated benefits and risks
  • How your information will be kept confidential In addition, you, and family members who are present, will be given the opportunity to ask questions, time to consider your options and to review your consent.
Correct Patient, Procedure, Site 
– All relevant medical records – prescriptions and laboratory requests forms are reviewed by the physician before requesting allied staff to carry out task. Allied staff review medical records/instructions and ensure they comprehend before carrying out task.
Medication Safety
 – AMC confirms the “5 rights” before administering medication to any patient:
  • Right patient
  • Right drug
  • Right dose
  • Right time
  • Right route (pill, IV, etc.)
Become an Active Member of Your Healthcare Team
 – By partnering with us as your health care provider, you can help improve care, prevent errors and speed your recovery.
  • Speak up if you have questions or concerns
  • Make a list of questions for your care providers so you will remember to ask
  • Make sure you can see and hear well when your care providers are answering your questions. Ask a relative or friend to be with you if you think this will help you understand and remember the answers.
  • Make sure you receive the results of any test or procedure.
  • Ask for explanations of what the results mean for you.